Dr. Winemaker is co-author of the new book ‘Hope for the Best, Plan for the Rest’ and co-host of the podcast ‘The Waiting Room Revolution,’ which are designed to make a palliative care approach accessible to all patients and families. Based on researching and caring for thousands of patients, she will share 7 keys that can activate patients and families to have a better illness journey.

These keys are simple to understand, easy to implement, and applicable at any stage in the illness journey. In this talk, providers will learn about the 7 keys that can lead patients and families to an ‘in the know’ experience. She will discuss specifics of how providers can use the 7 keys to be more proactive and less crisis-driven, by working more upstream and patient-facing.